Monthly Archives - August 2016

Unified Communications

Overview

The need for a communications platform that is virtually accessible from anywhere, arises as organizations are growing bigger, workplaces are changing, teams are becoming more distributed and communication costs are dramatically increasing!

More Details

Communication is the beating heart of productivity, whenever you need to improve productivity you need to improve communication, and moving from a device based to a people centric approach.

Nowadays; UC solutions are a viable alternative to traditional PBX’s, that provide easy, reliable and cost effective way to communicate via almost all known means of communication using a single client through which users can get direct access to instant messaging, audio/video conferencing, data conferencing, audio/video calls and PSTN access, e-mail and voice mail.

Nile.Com offers integrated UC solutions using Microsoft Skype for Business, Microsoft Exchange Unified Messaging, multivendor IP voice gateways and UC endpoints.

Nile.Com also provides green field IP telephony solutions using multi-vendor analog & digital IP voice gateways, desktop phones and SIP phones, and also includes support for legacy devices and a broad range of IP and USB user devices from our partners as Polycom, SNOM and others.

We help customers capitalize on their existing investment by integrating with their existing IP telephony infrastructure from Cisco, Nortel, Avaya, or other, enabling users to make VOIP inbound & outbound calls interfacing with PSTN and Mobile Carriers. Users can make and receive calls, direct from and to their endpoint devices; their presence is enabled and they have the facility to add voice mail functionalities to the existing IP telephony using Exchange Unified Messaging.

Nile.Com design, plan and implement the whole solution from Skype for Business Servers, Exchange Servers, SONUS gateways, Polycom Audio/Video devices and load balancers.

Products used:

• Lync/Skype for Business On-premise and SFB Online;
• High availability, branch survivability and DR;
• External access and mobility;
• SFB Hybrid and Cloud PBX;
• Phones and Audio Conferencing (Polycom, Plantronics, Jabra);
• Video conferencing (Polycom);
• Video infrastructure integration (Polycom);
• PSTN Access and Voice gateways (SONUS SBA and SBCs);
• SKB Enterprise voice and PBX Integration (Cisco, Avaya, Siemens, Mitel and others);
• Contact center integration (Luware);
• Call recording and billing systems integration (Redbox, Verba, Dell software, CA Technologies).

Messaging

Overview

IT decision makers believe that e-mail is a mission-critical application for their organizations-without e-mail, business stops. And thus, Organizations need their messaging systems to be up and running and protected against spam and viruses.

More Details

As workforces become increasingly mobile, employees require the flexibility to access their inboxes regardless of where they may be. They need an integrated, seamless way to access their vital business communications such as their e-mail, calendar, and other vital information whether they are at work or away. They want to spend more time getting work done and less time coordinating the logistics of their lives-booking conference rooms, setting up meetings, searching for information in e-mail, and switching between different messaging systems.

Nile.Com offers messaging solutions grounded on Microsoft technology with a tight integration with our mail security and protection solutions against viruses, spam and other email threats. We also provide coexistence between Microsoft exchange server and other messaging platforms.

Products used:

• Microsoft Exchange Server;
• Fortimail email server;
• Backup & Archiving (Veritas Backup exec & Enterprise Vault);
• Email security, Anti-Spam, Anti-virus (Fortinet, TrendMicro);
• Exchange Online Protection EOP, Advanced Threat Protection ATP;
• RMS and Azure RMS integration;
• Reporting for Exchange (PROMODAG);
• Email signatures, email flow control, auto responders (CodeTwo).

IT Analytics

Overview

No longer is knowing the real time status of your environment sufficient, nowadays there is an ever growing need to see the future of your infrastructure, to be as proactive as possible and have concrete plans for your IT investments that will support and encourage your growth

More Details

Today’s organizations are facing multiple challenges related to the BYOD trends, the number of applications that need to be managed and delivered to the end users, together with the lack of visibility into the infrastructure performance which all increase the complexity of the environment and the gap between the end users’ satisfaction and the delivered IT services.

All this lead to the emergence of a new segment called ITOA “IT Operations Analytics”

ITOA will enable organizations to analyze their environment patterns and make their future plans on more solid and relevant data which will enable more efficient investments.

Nile.Com also assist companies in the adoption of ITOA specifically from an End-user perspective; End-user IT Analytics, which will enable the mapping of all the IT services, how they are being consumed and how the IT infrastructure is operating, from the perspective that matters most, the end-user.

Products used:

• Nexthink End User IT analytics;
• Microsoft Operations Management Suite.

IT Asset Management

Overview

As the organization grows the environment grows, and managing all the IT assets within the organization becomes a hassle, and thus you need a unified platform from which you can easily maintain the life cycle of all your IT assets

More Details

Nile.Com offers solutions that will enable the organization to track all their IT asset details from the asset status, location, department, cost center, owner, warranty, maintenance, and software licensing to gain control on your true IT operational costs.

Products used:

• Microsoft System Center Service Manager;
• Cireson Asset Management;
• Provance Asset Management.

Applications Performance Monitoring

Overview

Being able to monitor business critical applications is a key requirement for any organization to ensure the quality of their services

More Details

With the increase in the number of corporate applications together with the lack of full visibility on the performance of the applications delivered to the end users the enterprises need to adopt solutions that focus on monitoring and optimizing the performance of business-critical workloads, to enable the delivery of a robust and consistent service quality to the end users.

Products used:

• Microsoft System Center Operations Manager;
• Solarwinds server and web app performance monitor;
• Ipswitch app performance monitoring;
• Bridgeways Management Packs for Microsoft SCOM;
• Dell application performance monitoring.

Service Management

Overview

Service quality is the key driver of any organization; Organizations need to ensure a high level services quality to their users while maintaining, as always, the costs of services delivery.

More Details

In today’s IT world, enterprises are struggling with high costs of IT compliance and lack of integrated knowledge and reporting. Enterprise need to be able to:

• Restore services faster;
• Reduce downtime;
• Significantly enhance IT services quality.

Nile.Com offers a solution for Service Desk with Service Manager containing built-in processes based on the industry’s best practices for incident and problem resolution, change control, and asset lifecycle management.

Products used:

• Microsoft System Centre Service Manager;
• Cireson Service Management.

Identity and Access Management

Overview

With the massive increase in the applications and services being offered to the users, nowadays Enterprises need to ensure appropriate access to these resources across the increasingly heterogeneous technology environments.

More Details

With the expansion in the number of SaaS applications delivered by the IT and the dispersion of services across private and public clouds you need to have the right tools to enable the right individuals to access the right resources at the right time and for the right reasons.

Nile.Com offer solutions that will help you manage and control access to corporate resources while enabling you to monitor suspicious activity through advanced security reporting, auditing and alerting helping you mitigate potential security issues.

Products used:

• Vasco Identity Management
• Vasco Dual Factor Authentication
• Microsoft Forefront Identity Manager
• Microsoft Azure MFA;

Virtualization