Standard Support
Through this service, our team produces and delivers customized SLA's to support your mission critical operations with different support plans, in terms of critically, response channels, response times, regular routine activities , on-demand activities, what is onsite, what is remote, scope of health checks and incident packs support.
Furthermore, scope can be extended to:
- Develop ongoing enhancements for the deployed solutions on the operational level including ongoing update, rollouts and training.
- Perform configuration reviews for the pre-deployed products comparing the existing configuration items against your current policies, controls and requirements, identifying misconfiguration and configuration gaps and providing recommendations and change plans for efficient remediation.
