Proactive Services

Assessment and health checks services have been designed to help customers to identify and solve problems in current production implementations before they adversely affect business.

Throughout this service delivery; our professionals will use a standard toolset of health check, assessment, diagnostic tools and techniques to collect information, events and logs and then analyze and report findings, detailed and prioritized as a list of issues that need attention, before handing the corrective actions planning and remediation activities.

Automating IT Service Delivery

As IT processes automation brings flexibility and ease of daily tasks fulfillment to IT Pros and administrators, IT Admins by their turn can transfer these benefits and leverage automation tools and products to automate IT service delivery to business users and Applications owners, via customizable interfaces handling application owners and users requests and delivering rich self-service experience.

Using the Self-Service portal for System Center Service Manager, powered with fully integrated 3rd party applications and solutions we can provide an ultimate self-service experience to users, backed up with the automation capabilities of System Center Service manager, Orchestrator, Microsoft Azure Pack and Service Management Automation.

Automating IT Operations

We realize the challenges and difficulties IT officers and teams face when running, operating and maintaining their large datacenters, whether they are built using private, public or hybrid cloud scenarios.

Accordingly, Nile.Com can help you build different automation scenarios related to provisioning, management and maintenance tasks, which will save you the time and effort wasted in recurring and redundant tasks. This kind of automation also enables organizations to monitor and react automatically to specific situations.

With the best use of Microsoft Orchestrator, Microsoft Service Manager, Microsoft Azure Pack, and a wide range of other Microsoft technologies and third party add-on solutions, our team help providing the whole implementation cycle of designing, developing, building and supporting IT operation automation solutions, helping our customers make the best value out of their existing environments, and achieve better IT productivity and operations.

Automating Business Processes

Automating business processes brings the maximum value for business and none-IT users, and the easier it looks the more difficult and complicated it gets to implement, and this is where our expert team comes to design, customize, develop, implement and deploy the business process automation scenarios that fit your needs.

Our services enable customers to map their processes, identify flaws, create reports and develop the supporting wedges of the automation.

Nile.Com can help you automate business processes seamlessly in various business domains at any scale such as contract management, purchasing management, human resource management, personnel management and many other processes that might be specific to your industry.

Cloud Services

Cloud adoption is a step every enterprise will take sooner or later, whether in a hybrid scenario or a pure cloud scenario.

We in Nile.Com can be your business partner to drive the adoption of the different cloud services while maintaining a smooth transition and concrete integrations with your existing resources and thus realizing the business value faster.

We can help you drive the cloud adoption services across:

Private Cloud services
Public Cloud services
Hybrid Cloud scenarios

Throughout this service delivery we layout the success plan, define the current environment and requirements, define the activities across pre-launch, launch and post launch, then execute the plan according to the selected workloads.

Proactive Support Services

Throughout this service our security team will produce and deliver customized SLA’s to support your mission critical operations with:

Different levels of response time
Regular onsite scheme
Consultancy
On-demand support services
Incident packs support.

Furthermore, our support service can be extended to:

Developing ongoing enhancements to the deployed solutions on the operational level including ongoing update, roll-outs and training delivery
Performing configuration reviews for the pre-deployed products comparing the existing configuration items against your current security policy, controls and requirements, identifying misconfiguration and configuration gaps and making recommendations and change plans for efficient remediation.

Design, Deployment and Implementation Services

Our security consultants and architects can seamlessly design the appropriate enterprise solution across all critical security domains (our products and beyond) including:

Assessment of specific business and technical problems and needs
Build custom roadmaps to address enterprise security requirements, taking into consideration the solution complexity, cost, fault tolerance, performance, and scalability
Architect the appropriate enterprise solution across all critical security conceptual components to determine key solution components, and outline high-level solution architecture, that can be extended to the low level design by
Solution Deployment, Integration and Optimization

Integrate with the critical security gears of your existing environment, including integration with other products across our solution and products offering
Monitor deployments to ensure adherence and compliance with your security regulatory requirements.

Security Assessment

Security Assessment Service

With our proven security expertise and a comprehensive multi-vendor toolset, our security consultants can quickly perform an initial network assessment, followed by the vulnerability assessments and finally the penetration testing of your most sensitive networks, servers, web-based applications, operating systems and databases, giving you a deep insight into your risk by:

Creating a single view of security threats across your infrastructure to help you manage the entire IT risks.
Differentiating between real threats and potential vulnerabilities to streamline risk assessment and remediation efforts.
Reducing cost and complexity by automating the network vulnerability management lifecycle from discovery to prioritization and issue resolution.

We conduct our security assessment service in a series of three successive phases as following:

Network Assessment

In this phase, we work to discover your Network infrastructure

Understand your network and identify threats and their anticipated sources.
Discover your network and systems infrastructure, plus applications and databases.
Examine change management processes, security policies.

Vulnerability Assessment

In this phase, we perform a security-focused vulnerability assessment that will be required for the next phase.

Scan your network and systems to identify security vulnerabilities.
Categorize the founded vulnerability based on each vulnerability severity.
Report the founded vulnerability in conjunction with its recommended remediation procedures.
Rerun security vulnerability scan in a second round to validate the customer remediation.
Gain a stronger picture of your overall network security posture.
Identify and validate attack directions.
Verify that security policies meet best practices.

Penetration Testing

In this phase, we attempt to exploit your applications and network infrastructure.

Focus on risks found in vulnerability assessment.
Discover additional security risks.
Outline ways to prevent real threats.

Throughout our phased approach, we perform a comprehensive security analysis, ranking your vulnerabilities, attempting to exploit, citing best practices, identifying gaps and making recommendations for efficient remediation plans.

Our service offering allows one-time vulnerability scans or monthly/quarterly/semi-annually/annual scheduling of scans without further intervention, also 24/7 managed security-monitoring services thru our global accredited partners.

Security Risk Assessment

Security Assessment Service

In this service, we discover your security posture and build our own baseline of understanding to:

Identify threats and their anticipated sources.
Discover your network and systems infrastructure, plus applications and databases.
Examines your change management processes and security policies.
Provide you with a comprehensive assessment reports that include findings, risks, severity, risk assessments and remediation recommendations according to best practices in terms of architecture and design.

This service can be extended to:

Further enhance your infrastructure security by taking full advantage of the in place security technologies,
Provide you with the proper guidance to deploy your security baseline quickly and reliably,
Evaluate the existing security controls and then provide recommendations to harden your server workloads.
Perform ongoing regular reviews to ensure that your change controls are effectively implemented in the right way to meet your target regularity and operational measures and then identify the necessary needed additional controls and new security practices to defend against evolved security trends and threats.

Implementation Services

Designed to help you realize real benefits and values out of our solutions and products, by a competent and expert team who can actively and effectively deliver and manage our solutions, in terms of project management, design, planning, building the solution, applying the needed configurations, completing the scope of work testing the solution according to the acceptance criteria, stabilizing the solution and optimizing the configurations, then finally deploying it into production.